One-year warranty applies to product unless otherwise specified at the time of purchase. Accessories have a warranty of six months when buying used in smarthomenepal products. The product warranty remains measured from the date of purchasing
The following cases do not belong to free repair scope.
- Cleaning of product and wear loss under normal circumstances (such as natural loss of casing, inserting components, aging and wear).
- Any product failure or damage caused by installation, usage maintenance and storage that are not in accordance with usage instructions.
- Alter or tear up barcode on products or warranty card without authorization.
- For those beyond change or warranty period.
- Product serial number or type on warranty card does not match the product itself.
- Without getting the permission of smarthomenepal, change its inherent structure circuit privately, or dismantling or modifying without authorization.
- Product damage caused by accident, human abuse/misuse, such as output short circuit, high-voltage input, overload work, high temperature, water inflow, mechanical damage, broken serious oxidation or rusty and etc.
- Damage caused by transportation loading and un-loading on the way of return for repair.
- Product failure or damages caused by force majeure such as earthquake, fire, flood lightning and so on.
- Product failure or damaged caused by any problem other than product design, technology, quality, manufacturing and others.
- Accessories are not included in free repair scope.
This regulation shall come into effect since the issuing date.
smarthomenepal will keep the final interpretation right and revise.
Return & Refund
- You can return or replace any product without any fault/ reason with in 7 days after the delivery of your order. The Shipment charges may apply.
- The product must be unused and without any flaws. If a product is returned to us in an inadequate condition, defective / damaged or incorrect / incomplete condition, we reserve the right to send it back to you.
- The product must include the original tags, user manual, warranty cards, freebies and accessories.
- The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of smarthomenepal or Courier Company packaging, it must be returned in the same condition. Do not write and put tape or stickers on the manufacturers box.
- If your product is eligible for a refund, you can get back your order amount with in 14 working days.
- Shipping fee will not be refunded with the order amount.
- We will refund the amount in your bank deposit in your account, esewa and Khalti with in 14 working days.